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Connection Hub

Connection Hub

Connected Insights for Smarter Decisions

Connection Hub provides seamless integration in every customer interaction, making the customer’s voice the strategic foundation for enhancing engagement and brand loyalty.

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Connection Hub

What We Offer?

Omni-Channel Customer Service Management

Quick responses across all communication channels to create a consistent customer experience and open cross-selling opportunities.

Data-Driven Customer Activation & Retention

Personalized communication strategies and data-driven telemarketing to increase conversion, activation, and customer retention.

Reputation Management & Digital Community

Build a positive image and enhancing engagement through active campaigns and community management across various online platforms.

Our Key Features

Outbound Service

Proactively reaching out to customers through data-driven telemarketing and personalized campaigns to drive conversion, activation, and retention, while creating measurable long-term business growth.

Outbound Service

Inbound Service

Responsive omni-channel customer service across various platforms—chat, email, and call center—to ensure a consistent experience, enhance satisfaction, and strengthen customer loyalty.

Inbound Service

Cyber Army

Strengthening and safeguarding the brand's digital reputation through active engagement, positive sentiment campaigns, and real-time interaction management across various online platforms.

Cyber Army
Outbound Service

Outbound Service

Proactively reaching out to customers through data-driven telemarketing and personalized campaigns to drive conversion, activation, and retention, while creating measurable long-term business growth.

Inbound Service

Inbound Service

Responsive omni-channel customer service across various platforms—chat, email, and call center—to ensure a consistent experience, enhance satisfaction, and strengthen customer loyalty.

Cyber Army

Cyber Army

Strengthening and safeguarding the brand's digital reputation through active engagement, positive sentiment campaigns, and real-time interaction management across various online platforms.

What Will You Get?

With in-depth data analysis, Connection Hub provides reports and strategic insights to support accurate evaluation and decision-making.

Traffic & interaction volume by category
Response time & resolution time
Ticket escalation & SLA compliance
Total sales value converted
Customer Satisfaction Index (CSI) & Net Promoter Score (NPS)
Identification of key issues & improvement recommendations

Build Your Brand with Us

Connect with our Business Partner for a personalized consultation.

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PT Cakra Radha Mustika

Kompleks Kalbe Pulomas, Gedung C Lt. 1 & 6, Jl. Jenderal Ahmad Yani No.2, Kayu Putih, Pulo Gadung, Jakarta Timur. Jakarta 13210

(021) 3952 4252

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Copyright by PT.Cakra Radha Mustika. All rights reserved (2026).

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